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Privacy Policy

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Last Updated: June 14, 2026

Kaizen Physiotherapy & Rehabilitation ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our home-visit and online physiotherapy services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and message/details about your condition when you book a consultation or contact us via our forms, WhatsApp, or phone.
  • Health Information: Details about your medical history, injuries, conditions, symptoms, and rehabilitation goals that you share with us for the purpose of providing physiotherapy and rehabilitation services.
  • Communication Data: Records of your interactions with us, including messages sent through our contact form, WhatsApp, email, or phone calls.
  • Technical Data: Information such as your IP address, browser type, device information, and pages visited, collected automatically when you browse our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, manage, and provide physiotherapy and rehabilitation services, including home visits and online consultations.
  • To communicate with you regarding appointments, treatment plans, and follow-ups.
  • To respond to your inquiries submitted through our contact form or other channels.
  • To maintain accurate clinical records for the purpose of providing safe and effective care.
  • To improve our website, services, and overall client experience.
  • To comply with applicable legal and regulatory obligations.

3. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. Access to your health records is limited to our therapists and administrative staff directly involved in your care.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

4. Sharing of Information

We do not sell, rent, or trade your personal or health information to third parties. We may share your information only in the following circumstances:

  • With your treating therapist(s) and relevant staff at Kaizen Physiotherapy & Rehabilitation, as necessary to provide your care.
  • With your consent, when referring you to another healthcare provider or specialist.
  • With service providers who assist us in operating our website or business (such as form-submission and communication tools), who are obligated to keep your information confidential.
  • When required by law, court order, or to protect the rights, property, or safety of Kaizen Physiotherapy & Rehabilitation, our clients, or others.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect certain features of the website.

6. Third-Party Services

Our contact form is processed through a third-party form submission service. Our website may also link to or integrate with services such as WhatsApp and Google Maps for booking and location purposes. These third parties have their own privacy policies, and we encourage you to review them.

7. Data Retention

We retain your personal and health information only for as long as necessary to provide our services, maintain clinical records as required by professional and legal standards, and fulfil the purposes outlined in this policy.

8. Your Rights

You have the right to:

  • Request access to the personal and health information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your information, subject to our legal and clinical record-keeping obligations.
  • Withdraw consent for non-essential communications, such as promotional messages.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our services may be provided to minors when accompanied by a parent or guardian who provides consent on their behalf. We do not knowingly collect personal information directly from children through our website without parental involvement.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: